At HorizonBlue.ae, your privacy is paramount. We deeply value your trust and are dedicated to safeguarding and protecting any personal data you entrust to us. This comprehensive document outlines how we handle and process your personal information, as well as our use of cookies. If you have any inquiries regarding your personal data, we encourage you to reach out to us.
HorizonBlue.ae offers premier online travel services through our website, mobile applications, and various online platforms, ensuring a seamless experience across all channels.
Security Measures:
We employ robust security measures, both hardware and software-based, to ensure the privacy and security of your data. While we take every precaution to safeguard your information, please note that we cannot guarantee the security of data transmitted online. Additionally, we do not assume responsibility for the privacy policies of external websites linked to our platform. For any concerns regarding third-party data handling, we recommend contacting them directly.
Differentiating Factors:
HorizonBlue.ae stands out through its commitment to data privacy and security. Our platform utilizes advanced encryption methods to protect your personal information. We prioritize transparency and accountability in all our interactions.
Types of Personal Information Collected:
When you make a reservation through HorizonBlue.ae, we may request personal details such as your name, address, contact information, payment details, and travel preferences. Even if you don't book a reservation, certain information may be collected during your website visit, including IP address, browser details, and device information.
Purpose of Data Collection:
We utilize your personal data for various purposes, including:
1. Reservation Processing: Your information is used to complete and manage your bookings, ensuring a seamless experience from reservation to accommodation.
2. Customer Service: Our multilingual customer service team is available 24/7 to address your queries and provide assistance throughout your journey.
3. Guest Reviews: We may invite you to share feedback following your stay, aiding other travelers in their decision-making process.
4. Account Management: Create a user account to manage bookings, access special offers, and personalize your preferences.
5. Marketing Activities: We may use your information to send relevant travel-related updates, newsletters, and personalized offers.
6. Other Communications: From reservation reminders to post-stay assistance, we may contact you via email, post, phone, or text.
7. Market Research: Your participation in market research helps us enhance our services and tailor offerings to your needs.
8. Fraud Detection: We employ data analysis techniques to detect and prevent fraudulent activities.
9. Service Improvement: Analyzing user data allows us to enhance our services, improve user experience, and refine our offerings.
Social Media Integration:
HorizonBlue.ae leverages social media platforms to promote our services and engage with travelers. By integrating social media plugins and maintaining active accounts, we aim to provide a seamless user experience across various channels.
Third-Party Data Sharing:
In certain instances, we may share your personal data with trusted third parties, including:
1. Accommodation Providers: To facilitate reservations, relevant details are shared with the booked service provider.
2. Local Offices: Subsidiaries within the HorizonBlue.ae network may access your information to provide localized support.
3. Third-Party Service Providers: External vendors may process personal data on our behalf for reservation fulfillment, customer support, and analytical purposes.
4. Business Partners: Collaborations with external partners enable us to offer personalized services and targeted promotions.
5. Competent Authorities: We may disclose information to comply with legal obligations or respond to regulatory requests.
Credit/Debit Card Details:
We adhere to strict policies regarding the handling of credit/debit card information. Your payment details are not stored, shared, or leased to any third parties.
Mobile Device Usage:
Our mobile apps and optimized mobile websites offer tailored experiences, leveraging location services and user preferences to enhance functionality.
Guest Reviews and Destination Information:
After utilizing our services, you may be invited to submit a guest review to assist other travelers. Your feedback helps improve service quality and aids in destination selection.
Cookie Policy:
HorizonBlue.ae utilizes cookies and similar technologies to enhance user experience, personalize content, and analyze website traffic. Cookies may be categorized as technical, functional, analytics, or commercial, each serving specific purposes. Users have the option to manage cookie preferences through browser settings.
Web Beacons:
In addition to cookies, we may utilize web beacons to track user interactions with online advertisements and analyze traffic patterns.
Security Measures:
We implement stringent security procedures to prevent unauthorized access and ensure data integrity. Only authorized personnel have access to personal information, and robust safeguards are in place to protect data stored on our servers.
For HorizonBlue.ae, privacy and security are foundational principles. We continuously strive to uphold the highest standards of data protection and transparency, ensuring a safe and seamless experience for our users.
